Refund & Return Policy

We want you to buy with full confidence. If something is wrong with your order, we make it right.

1. 30-day replacement / refund window

You have 30 days from the delivery date to request a replacement or refund if the product is defective, not as described, or damaged in transit.

2. Conditions

• The product must be in the same condition as delivered, with all accessories and original packaging (where provided).
• Physical damage caused after delivery, water damage, or damage from unauthorised repair is not covered.
• Serial numbers must match the item shipped.

3. How to raise a request

1. WhatsApp us with your order number and a short video showing the issue.
2. We verify the claim within 24 hours.
3. Our courier picks up the item at no cost.
4. After inspection we ship a replacement or refund your original payment method.

4. Refund timelines

Refunds are processed within 3–5 business days of receipt. UPI / bank transfer refunds usually reflect the same day. COD orders are refunded via bank transfer.

5. Non-returnable items

• Consumables (thermal paste, cables cut to length).
• Items sold as “as-is” or “for parts” — clearly marked on the product page.

6. Contact

Reach us via the Contact page to start a refund request.